Legal

Privacy Policy

Your trust is what makes a hyperlocal marketplace work. This page explains what information we collect, why we collect it, and how it’s protected.

Last updated: 21 July 2026

1. Information we collect

We collect the minimum information needed to run a safe, trustworthy local marketplace:

Account information: name, phone number, and profile photo.
Identity verification: Aadhaar details, collected solely to verify provider identity. Only the provider’s name, age, and gender are confirmed and displayed on their profile — the Aadhaar number and photo are never shown, even to us on the public profile.
Location information: your approximate or pinned location, used to match customers with nearby providers.
Service activity: requests you post, offers you send or receive, and messages exchanged for a specific booking.
Device information: basic technical data such as device type and app version, used for reliability and security.

2. How we use your information

To verify provider identity through Aadhaar KYC, so a verified provider can display an “Aadhaar OK” badge and show interest on requests posted to the feed.
To match customer requests with relevant nearby providers and send instant notifications.
To reveal a customer’s contact details to a provider only after an offer is confirmed.
To maintain platform safety — for example, detecting fraudulent profiles or repeat policy violations.
To improve the Platform and communicate important updates about your account.

3. What we do not do

We do not sell your personal information to third parties. We do not use your Aadhaar data for any purpose beyond identity verification, and we never display your Aadhaar number or Aadhaar photo on your public profile — only your verified name, age, and gender are shown.

4. Sharing of information

Your public profile details (name, photo, skill, rating) are visible to other users as part of the marketplace experience.
Your exact contact information is shared with a specific provider or customer only once a booking is mutually confirmed.
We may share information with service providers who help us operate the Platform (such as hosting or verification services), under confidentiality obligations.
We may disclose information if required by law, or to protect the rights, safety, or property of Service By Local or its users.

5. Data security

We use reasonable technical and organisational measures to protect your information, including secure storage of identity verification data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain your account and verification information for as long as your account is active, and for a reasonable period afterward as needed for legal, safety, or fraud-prevention purposes.

7. Your rights and choices

You can access and update your profile information within the app at any time.
You may request deletion of your account and associated personal data by contacting us.
You may control location sharing at the device level, though this may limit your ability to use certain features.

8. Children’s privacy

Service By Local is not intended for use by anyone under 18 years of age, and we do not knowingly collect information from minors.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above. We encourage you to review this page periodically.

10. Contact us

If you have questions about this Privacy Policy or wish to exercise your data rights, write to us at support@servicebylocal.com.